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How to Open a Support Ticket

⏱️ Estimated reading time: 14 minutes

Need help? The Webberstop Support Portal makes it easy to raise, manage, and track support tickets for any technical or account-related issues. Follow the steps below to submit a request and get assistance from our expert support team.

🧭 Access the Dashboard​

  1. Log in to your Webberstop Cloud Portal account.
  2. Once logged in, you’ll be directed to the Dashboard.

🆘 Navigate to Support​

  1. From the left-side navigation panel, scroll down and click on Support.
  2. The Support section will open, showing the Raise a Ticket form.

💡 Tip: Click the maximize icon in the top-right corner of the form to expand it to full screen for easier input.

📝 Fill Out the Ticket Form​

1. Ticket Type​

Choose the category that best describes your issue from the Ticket Type dropdown. Examples include:

  • Technical Issue
  • Billing
  • Request for Assistance
  • Feedback

2. Select Service​

Choose the service your ticket relates to (e.g., Virtual Machines, Templates, Veeam Backup, Networking).

3. Select Priority​

Indicate the urgency of your issue:

  • Low – Non-urgent questions or requests
  • Medium – Needs attention but not urgent
  • High – Affects production or critical workflows
  • None – Not specified

4. Enter Subject​

Provide a brief, clear title for your issue (e.g., “VM not booting” or “Unable to access snapshot”).

5. Enter Message​

Write a detailed description of your problem, including any relevant steps, screenshots, or context to help our team resolve it quickly.

📎 Add Attachments (Optional)​

You can add relevant files to your ticket:

  • Drag and drop files into the upload area, or
  • Click Browse to select files from your system

Supported file types include: .jpg, .png, .pdf, .txt, .log, etc.

🚀 Submit the Ticket​

Once the form is complete, click the Submit button. Your ticket will be sent directly to the Webberstop support team for review.

📌 Track Your Ticket​

After submission, you can monitor the status of your request under the My Tickets tab. You’ll see:

  • A list of all open and closed tickets
  • Status updates (e.g., Open, In Progress, Resolved)
  • Timestamps and assigned support staff

💬 Continue the Conversation​

  1. Click on any ticket in the My Tickets list to open it.
  2. From the ticket page, you can:
    • View replies from our support team
    • Respond with additional information
    • Upload new attachments
    • Mark the ticket as resolved (if applicable)

This interface ensures clear and documented communication between you and our technical experts.

✅ Support Commitment​

At Webberstop, we’re committed to providing you with fast, reliable, and knowledgeable support. By using the ticketing system, you help us provide efficient and well-documented resolutions to every issue.

Need immediate help?

Make sure to select High priority for urgent matters. For paid support plans, see our Support Plans page for response SLAs.