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Invoices

⏱️ Estimated reading time: 8 minutes

The Invoices section in the Webberstop Cloud Portal gives you full visibility into your billing history. You can view, download, and manage invoices for all your cloud services and add-ons, including compute, storage, network, and managed services.

💳 Viewing & Downloading Invoices​

  1. From the left sidebar, click on Billing.
  2. On the Billing page, locate the Invoices section.
  3. Click View All to see your complete invoice history.
  4. To download a specific invoice:
    • Click the three dots (⋯) under the Actions column next to the desired invoice.
    • Select Download to save a PDF copy.

📄 Invoice Details​

Each invoice provides a detailed breakdown of your billing. You'll see the following information:

  • Service Description: The resource(s) or services billed.
  • Subscription Period: Billing cycle (e.g., monthly, annually).
  • Net Amount: Total before tax.
  • Tax Amount: If applicable based on your location or tax ID.
  • Total Amount: Final amount payable.
  • Due Date: When payment is expected.
  • Paid Date: When the invoice was settled.
  • Status: Indicates whether the invoice is Paid or Unpaid.

🧾 Paying Unpaid Invoices​

To complete payment for an unpaid invoice:

  1. Navigate to Billing from the sidebar.
  2. Go to the Account Statement tab.
  3. Select the unpaid invoice you wish to pay.
  4. Click View & Pay to proceed to the payment gateway.
  5. Choose your preferred payment method, then click Pay Now.

Once the transaction is complete, the invoice status will update to Paid.

📜 Terms & Conditions​

Billing Responsibility​

You are responsible for regularly reviewing your invoices and ensuring timely payment. Failure to pay on time may result in service interruptions or additional fees.

Refund Policy​

Payments made toward invoices are non-refundable once processed.

❓ Frequently Asked Questions​

How do I change the email address for invoice notifications?​

  1. Click your profile icon in the top-right corner of the portal.
  2. Go to Profile > Company Details.
  3. Click the pencil (🖉) icon to edit.
  4. Update billing contact info such as:
    • Company name
    • Billing address
    • VAT number
    • Billing email address
  5. Click Save to apply the changes or Cancel to discard.

What do I do if I think there’s an error on my invoice?​

Please contact customer support with your invoice number and a description of the issue. Our team will review and work with you to resolve it.

What happens if I don’t pay my invoice on time?​

If payment is not received:

  • After 3 days: Account will be frozen
  • After 7 days: Account will be suspended
  • After 15 days: Account will be terminated

We strongly recommend paying invoices on time to avoid service disruption.

Can I view invoices for previous billing periods?​

Yes. Your full billing history is always accessible. Navigate to the Invoices section in the portal and you’ll find downloadable records for all past billing periods.

tip

For any payment issues or questions, reach out to our billing team via support.