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Payment Methods

⏱️ Estimated reading time: 8 minutes

The Payment Methods section in the Webberstop Cloud Portal allows you to securely manage how you pay for cloud services. Whether you're using a credit card or opting for manual payments such as bank transfers, this feature ensures your services remain active and bills are paid on time.

💳 Add a Payment Method​

To add or manage your payment method:

  1. Navigate to the Billing section from the sidebar.
  2. Click on Payment Methods.

You will see two available options:

🔹 Credit Card Payments​

  • Click the Credit Cards tab.
  • Select the Proceed button.
  • You will be redirected to a secure payment service provider page to enter your card details.
  • Once submitted, the card will appear in your profile and can be set as the default payment method.

🔹 Manual Payments (Bank Transfer)​

  • Select the Manual Payment tab.
  • You will see bank account details for making future payments via transfer.

✅ Accepted Payment Methods​

  • Credit/Debit Cards: Visa, MasterCard, and others
  • Bank Transfers (manual)
  • Cheque (for enterprise clients upon request)

🧾 Submitting a Manual Payment Ticket​

If you've chosen Manual Payment as your default method, you must submit a transaction ticket to confirm your payment.

To submit a payment ticket:​

  1. Go to Billing > Payment Methods > Manual Payment.
  2. Click the (+) button at the top-right of the screen.
  3. Fill in the required fields in the form:
    • Amount: Total transferred.
    • Transaction ID: Provided by your bank.
    • Payment Method: Bank transfer or cheque.
    • Transaction Date: Date of payment.
    • Select Invoices: Choose unpaid invoices you want to clear.
    • Upload File: Attach your transfer receipt (PDF, image, etc.).
  4. Click Submit.

Our billing team will verify the payment and update your invoice status accordingly.

📜 Terms and Conditions​

Billing Responsibility​

You are responsible for ensuring that your payment method is valid and up to date. Failure to do so may result in service disruption.

Refund Policy​

All payments are non-refundable, except in limited situations such as:

  • Duplicate charges
  • Billing errors
  • Verified account issues

Charges and Taxes​

All charges are subject to applicable taxes and fees, which may vary depending on your billing address and country.

❓ Frequently Asked Questions​

Why do I need to add a payment method?​

Adding a payment method:

  • Confirms the legitimacy of your account
  • Enables you to provision and scale resources
  • Ensures automatic billing at the end of your billing cycle

Is my payment information secure?​

Absolutely. We use industry-standard encryption and secure third-party payment gateways. Your sensitive data is never stored in plain text or shared with unauthorized third parties.

Can I change my billing cycle?​

Billing cycles are set based on your selected plan. To request a change (e.g., from hourly to yearly billing), please contact support.

tip

For enterprise users or high-value accounts, additional payment options (like invoicing or PO-based billing) can be discussed upon request.